Privacy Policy
1. Introduction
Welcome to SurrenderFi. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively, the "Services").
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include the following:
- Personal Identifiers: Name, email address, phone number, and other similar identifiers.
- Financial Information: Information about your vehicle, including year, make, model, condition, estimated value, and loan status.
- Credit Information: Credit score range and other credit-related information you provide in our pre-qualification form.
- Other Personal Information: Any other information you choose to provide, such as your reason for exiting your vehicle loan.
We collect this information solely for the purpose of determining your eligibility for our vehicle surrender program and to provide you with the services you request.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our Services
- Determine your eligibility for our vehicle surrender program
- Improve, personalize, and expand our Services
- Understand and analyze how you use our Services
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Services, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
4. Advertising and Marketing
We use targeted advertising through various platforms, including Google, Facebook, and other social media platforms, to reach potential customers who may benefit from our services. These platforms use cookies and similar technologies to collect information about your browsing habits and interests to show you advertisements that are more relevant to you.
By using our Services, you acknowledge that your information may be used for targeted advertising purposes as described in this policy.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use cookies for the following purposes:
- To enable certain functions of the Services
- To provide analytics
- To store your preferences
- To enable advertisement delivery, including targeted advertising
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
6. Third-Party Services
We may use third-party services, such as Google Analytics, Facebook Pixel, and other analytics services, to help us understand how our Services are used. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address.
We also use third-party advertising companies to serve ads when you visit our Services. These companies may use information about your visits to our and other websites to provide advertisements about goods and services of interest to you.
7. Data Sharing and Disclosure
We may share your information with third parties in the following situations:
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Service Providers: We may share your information with our service providers who perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
8. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.
9. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to:
- Access the personal information we have about you
- Correct inaccuracies in your personal information
- Delete your personal information
- Object to the processing of your personal information
- Request that we limit our processing of your personal information
- Request portability of your personal information
To exercise these rights, please contact us using the contact information provided at the end of this policy.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the bottom of this policy. You are advised to review this privacy policy periodically for any changes.
12. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
SurrenderFi
Email: support@surrenderfi.com
Last Updated: April 9, 2025